Last updated: 10/30/2026
The Builders Supply (referred to as "us," "we," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website (www.thebuilderssupply.com), engage with our customer support, or make a purchase. By using our website and services, you agree to the collection and use of your information in accordance with this policy.
Information Collection and Use
We collect various types of information to provide and improve our services to you. The information we collect includes, but is not limited to:
- Personal Data: We may collect personal information such as your name, email address, mailing address, phone number, and payment details when you make a purchase, create an account, or sign up for our newsletter.
- Usage Data: We automatically collect information about your device and how you interact with our website, such as your IP address, browser type, pages visited, and time spent on our site.
- Cookies: We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and gather analytics data.
- Pinterest tag: Our website uses the Pinterest tag, a script from Pinterest that reports when a visitor views a product page, adds an item to the cart or places an order. Pinterest receives the product number and, for an order, the item quantities, the order number and the order total, along with technical details of the visit such as the page address, IP address and browser type. We do not send your name, email address or payment details to Pinterest. These reports show us which products people find through Pinterest. Pinterest stores cookies for this purpose and handles the data under its own privacy policy, which also explains how to limit ad personalization on Pinterest.
How We Use Your Information
We use the collected information for various purposes, including:
- To process transactions and fulfill orders
- To provide customer support and respond to inquiries
- To personalize your experience and recommend products that may interest you
- To send promotional emails, if you have opted in to receive them
- To monitor and analyze usage patterns to improve our website and services
- To detect, prevent, and address security issues
Information Sharing and Disclosure
We value your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, shipping, and analytics. These vendors are required to protect your information and use it only for the purpose of providing their services to us.
- Legal Obligations: We may disclose your information if required by law or in response to a subpoena, court order, or other legal process.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
Security
The security of your personal information is important to us, and we take appropriate measures to protect it from unauthorized access, disclosure, or alteration. However, please be aware that no method of electronic storage or transmission is 100% secure, and we cannot guarantee the absolute security of your information.
Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We have no control over and assume no responsibility for the content or privacy practices of any third-party websites. We encourage you to review the privacy policy of every website you visit.
Your Choices and Data Deletion
To stop receiving promotional emails, use the unsubscribe link in the email or write to us at [email protected].
You can block or delete cookies, including those set by the Pinterest tag, in your browser settings.
To ask us to delete personal information we hold about you, email [email protected] with the subject line Data deletion request. We may keep order and payment records that the law requires us to retain, such as tax records.
Contact Us
Questions about this policy can go to [email protected] or 1-888-800-7789, Mon-Fri, 8 AM - 4 PM Central Time. The Builders Supply is operated by Builders Area, 111 Congress Ave Ste 500, Austin, TX 78701.
