Ordered the wrong part, or something arrived damaged? Most items can come back within 30 days of delivery. This page explains how returns work, what they cost and how fast refunds arrive. The full policy is part of our Terms and Conditions.
Before you send anything back
Every return needs a Return Goods Authorization (RGA) number from us before you ship it: email [email protected] or call 1-888-800-7789 (Mon-Fri, 8 AM - 4 PM Central Time). Returns sent without an RGA number are not accepted.
How to return an item
- Email [email protected] with your order number, the items you want to return and the reason. Include your name, daytime phone number and email address.
- We will email you an RGA number and the address for the return.
- Pack the items carefully in their original packaging with all accessories, manuals and documentation that came with them, and write the RGA number clearly on the outside of the package.
- Ship it to the address in our email with the same carrier that delivered your order. Returns sent with a different carrier may be refused.
Restocking fees
A restocking fee covers inspecting, repacking and restocking a returned item. It depends on the item, the brand and the condition in which the item is returned. You may choose a replacement or a refund.
If a package arrives with visible damage, or an item is defective, report it within 3 business days of delivery.
| Situation | Return and fee |
|---|---|
| Unopened item in its original sealed packaging, return requested within 14 days of delivery | Yes 10% restocking fee. You pay the return shipping, and the original shipping charge is not refunded. |
| Change of mind within 30 days of delivery: item new and unused but the packaging has been opened, or an unopened item requested after 14 days | Yes 25% to 45% restocking fee depending on the brand and item condition; a minimum of 25% or $25.00, whichever is greater. You pay the return shipping. |
| Visible damage in transit: refuse the delivery, or report it within 3 business days of delivery with photos of the package | No restocking fee We replace the items free of charge. |
| Defective or damaged item, reported within 3 business days of delivery | No restocking fee We replace the item free of charge after we verify it. Defects found later, for example during installation, may be covered by the manufacturer's warranty; contact us and we will help you with the warranty claim. |
| Wrong item shipped by us, reported within 30 days of delivery | No restocking fee We replace the item free of charge after we verify it. |
| Used, installed or user-damaged items | Not accepted for return. |
| Modified items, for example cut to length or drilled | Not accepted for return. |
| Custom orders and special orders | Custom and special orders are non-returnable. In rare cases we can make an exception; the restocking fee is then usually 75% to 80%. |
| Any other reason | Please email the Returns Department at [email protected]. |
Refunds
We offer refunds or replacements, as you prefer. Original shipping charges are not refunded, and a restocking fee applies to some returns (see the table above). The refund goes back the way you choose:
| Refund method | When you receive it |
|---|---|
| Store Credit | Immediate after receipt, inspection, and approval of return material |
| Credit Card | 3 to 5 business days after receipt, inspection, and approval of return material |
| PayPal | 3 to 5 business days after receipt, inspection, and approval of return material |
| Amazon Pay | 3 to 5 business days after receipt, inspection, and approval of return material |
Questions about a return
For an RGA number, the return address or the restocking fee on your item, email [email protected]. For anything else, our customer support team is available Monday - Friday, 8 AM - 4 PM Central Time, at 1-888-800-7789 or [email protected].
